We understand that
the privacy of your personal details, and the security of your transactions
with us, is of paramount importance to you. Web.Rafe has therefore adopted data
protection policies with respect to your privacy and security. Web.Rafe’s
Privacy Policy sets out the rules we will abide by when dealing with personal
information we collect from individuals in the course of our business. We have
based our policy upon the Internet Industry of Australia’s (IIA) draft Privacy
Code of Practice, which adopts internationally recognised Privacy protection
standards (such as the ‘Safe Harbour’ principles required by most European
countries). The IIA Code also covers the requirements of the new Australian
Privacy legislation.
1.1 In order to ensure that we meet and maintain
our Privacy standards, we have appointed a privacy officer. Should you wish to
contact us in relation to Privacy, please email us at privacy
officer@webdesignmagic.com.au
1.2 We may make alterations or additions to this
policy from time to time. Should we do so, we will update the policy on our web
site. We require that all our customers agree to abide by our Privacy Policy as
part of our terms of trade. This policy also applies to users of our web site
who are not customers of Web.Rafe.
1.3 Please note that we cannot and do not assume
any responsibility for the privacy or security practices of any other web sites
which you may be able to access through our site, or for our customers’ level
of compliance with our code.
2. What Information Do We Collect?
Web.Rafe collects different information about
you at different times. There are four broad categories of information that we
collect from you:
2.1 Information we require to supply our
services.
(a) When you first sign up or contract with Web.Rafe
for our services, or when you make an inquiry about our services, we request
information such as your name, address, telephone number, domain name, email
details of your primary and secondary contacts, credit card details (if you are
paying online). We may also ask for your age and gender.
(b) We may also monitor and/or record telephone
conversations with you from time to time in order to train staff and to improve
our service to you.
2.2 Non personally identifying information.
(a) In addition to the information you
specifically provide above, Web.Rafe operates statistics gathering software on
its web site to collect information about the number of visitors coming to the
site. No identifying information is collected by this software. The software
records the IP address of the visitor only. We use this information to improve
our own technical structure and performance, and to determine which areas of
our web site are most popular.
(b) We also use ‘cookies’. Cookies are pieces of
information that a web site can transfer to an individual’s computer in order
to allow that web site to store information about user preferences. We use
cookies which expire once the visitor leaves our web site. Cookies are used to
collect session ID’s. It is possible to adjust your internet browser to refuse
cookies, but you may find that this reduces the functionality of this site.
2.3 Other demographic information.
If you respond voluntarily to our surveys or
other interactive communications, we collect the responses and use the
information to improve the quality and range of Web.Rafe’s products and
services.
2.4 Personal information stored on a web site
hosted by Panthur.
Panthur will have personal information stored on
their servers due to the fact that they host web sites of other organisations.
Any information that is submitted to or collected by these organisations will
be physically located on a Panthur server. This information, whether
voluntarily provided or not, will not be used or released by Panthur in any
manner, and it will be kept strictly confidential, unless we are required to
release the information by law.
Dreamhost will have personal information stored
on their servers due to the fact that they host web sites of other
organisations. Any information that is submitted to or collected by these
organisations will be physically located on an Dreamhost server. This
information, whether voluntarily provided or not, will not be used or released
by Dreamhost in any manner, and it will be kept strictly confidential, unless
we are required to release the information by law.
3. How Do We Use Personal Information We Have
Collected?
3.1 We collect and use your personal information
to operate our web site and deliver our services to you. We will use your
personal information to provide you with:
• technical support
• billing and credit control
• sales support
• product upgrades and Information.
3.2 You may stop the delivery of future
promotional email from Web.Rafe by following the specific instructions in the
email you receive. These instructions will tell you how to remove your name
from our promotional email list and can be found down the bottom of the email.
3.3 We may use your personal information to:
(a) contact you in relation to upgrading your
use of our services, special offers (from us, or on behalf of third parties),
with newsletters, surveys, and individual service audits. We may give extracts
of our customer lists containing personal information to third party
contractors to do this on our behalf. We will ensure that those contractors are
bound to protect your personal information to the same standard that we are.
(b) identify the source of new customers to Web.Rafe;
(c) monitor and address complaints, other
feedback, and to resolve disputes;
(d) in the case of credit cards, to bill you for
services;
(e) in the case of ABNs, to verify your
identity;
(f) in the case of our partners who are IT
professionals, to ascertain your areas of speciality and to refer prospective
customers to you; if you have attended our partner roadshows, we may have a
record of your attendance and areas of special interest;
(g) maintain a technical and account history of
your dealings with us, and to re-establish your account with us where you
re-join as a customer within six months after having terminated your account;
(h) monitor your compliance with our Acceptable
Use Policy and other terms and conditions of supply;
(i) comply with our reporting and other obligations
to third party licensors (such as reporting to software suppliers the number
and identity of software licenses we have issued as part of our products).
3.4 We will treat all information we collect
from you as strictly confidential. Web.Rafe does not rent or lease its customer
lists to third parties. We will not reveal, disclose, sell, distribute, rent,
licence, share or pass onto any third party (other than those who are
contracted or supply services to Web.Rafe) any personal information that you
may have provided to us unless we have your express consent to do so, other
than in the circumstances set out in the next paragraph.
3.5 We will disclose your personal information,
without notice or your consent, only if:
(a) we are required to do so by law or in the
good faith belief that such action is necessary to conform with the laws,
applicable code of conduct or legal process served on us in relation to our
business or web site;
(b) to protect and defend the rights or property
of Web.Rafe;
(c) if we consider it necessary to do so in
order to enforce or apply the terms of any of our agreements with you;
(d) if we sell our business or part of it; and
(e) in extreme circumstances, to protect the
personal safety of users of Web.Rafe’s services, its web site, our staff or the
public.
4. Security
4.1 Web.Rafe has implemented security features
in our database to protect your personal information from unauthorised access.
We maintain our servers in a controlled, secured environment. Only staff who
need to have access to your personal information in order to perform their job
function are authorised to access the database. Constant changes to the
internet and technology mean that we cannot guarantee that data transmission
will be 100% secure, or safe from attack by unauthorised intruders.
4.2 If you do not wish to provide your credit
card details over the internet when joining Web.Rafe you can download and
complete the “print and fax order form”.
5. Other Disclosure By You
5.1 You might provide personal information
through your participation in chat sessions, message boards, email exchanges or
newsgroups accessed via www.webdesignmagic.com.au, or another service provided
by Web.Rafe. This information is public and immediately available to anyone who
has access to such a site; it is not private. Web.Rafe urges you to enter only
information that you are comfortable to share with the public at large in this
public domain. This Privacy Policy does not apply to such information.
5.2 You should never reveal your password to
third parties. If you lose control of your password, you may lose control over
your personal information and may be liable for actions taken on your behalf by
third parties using your password and/or personal information. Therefore, if
your password has been compromised for any reason, you should immediately
change it.
5.3 If you collect personal information which
you keep on servers provided by Web.Rafe as part of our service to you
(including email), you alone are responsible for compliance with the Privacy
Act 1988 (Cth) in respect of that information. We take no responsibility for
your dealings with personal information you collect.
6. How To Access & Correct Your Personal
Information
6.1 If you contact us via telephone, you will
need to answer a few security questions before any personal information is
revealed or amended.
7. Children’s Privacy
Web.Rafe does not knowingly collect, use or
market any information to children without seeking parental or a guardian’s
consent. We also urge you to familiarise yourself with your legal
responsibilities with regard to children and the internet.
8. Complaints
If you have a complaint about any aspect of our
Privacy procedures, please contact us via our website contact form. We will
deal promptly with your complaint. If we cannot resolve the complaint to your
satisfaction within a reasonable time, you or we may refer the complaint to the
Privacy Commissioner.
